During the total life cycle of naval systems a dedicated Customer Services and Support organisation is in place. Thales thinks in terms of supportability from the earliest design phase throughout the total life-cycle. Offering a broad spectrum of innovative solutions wihtin the field of Integrated Logistic Support and In-Service support. Solutions to support a complete range of Naval Missions.
"Thales introduces pre-defined Service levels. Four complete service packages that all contribute in greater of lesser extend, to an improved operational availability and minimisation of the overall inservice costs."
On Demand Support:
Traditional approach with long-term obligations
Service Level Agreement:
A selection of pre-defined services
Contract for Availability:
In-Service Support for a fixed price
Contract for Capability:
No capital investments for systems and full In-Service support