Lifetime Support is more than just an aggregate of logistic elements such as documentation, spares, tools, test equipment and training courses. Lifetime Support is a coherent concept considering all logistic disciplines.
This concept is implemented throughout the product life cycle. From life cycle cost predictions in the design phase, via careful implementation during the production phase, and continued during the follow-on support phase once systems have been introduced into service. Life cycle cost predictions are also made for tailor-made customer support solutions.
Our Industrial & Logistics Services organisation focuses on its specialisations:
- Logistic Services for initial logistics and logistic engineering
- Customer Services for life cycle support / after sales services
- Co-production or licensed production of parts of systems as direct offset
Thales Services Nederland implements these Lifetime Support activities, with the general aim of reducing life cycle cost for our customers, tailored to the customers' individual policies and requirements. Reliability and Maintainability (RAM) analyses on all designs form the basis for a pragmatic Logistic Support Analysis (LSA). The LSA will increasingly drive the well-known logistic elements, such as:
- Spares Provisioning
- Publications / Technical Manuals
- Facilities / infrastructure
In close co-operation with the customer, Thales will define the cost-effective minimum of Life Cycle Support for a combat system. An advanced Life Cycle Costing (LCC) program allows trade-offs between alternative solutions and concepts.
Customer requirements with respect to Computer Based Training (CBT), Interactive Electronic Technical Manual (IETM), web-based data exchange technologies, etc., can also be accommodated. Off-the-shelf products are available and customized solutions can be jointly developed. All of this will allow our customers to build up an indigenous support capability, in accordance with their national policies. Co-operation with in-country industrial facilities, for offset purposes, can be part of a support approach.